Returns & Exchanges
Due to the perishable nature of our premium wafers and chocolate products, we prioritize food safety and cannot accept returns on opened items. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your Loacker products.
Submit Documentation
For items damaged during transit, please provide clear photos of the packaging and the affected wafer packs to expedite your claim.
Review Process
Our quality assurance team will review your request within 2 business days to ensure it meets our freshness and safety standards.
Resolution
Once approved, we will issue a refund to your original payment method or ship out a fresh replacement of your favorite Loacker treats immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing