Frequently Asked Questions
Everything you need to know about your favorite Italian wafers.
What makes Loacker wafers different from other brands?
Loacker wafers are crafted in the heart of the Italian Alps using 100% natural ingredients, no added flavorings, no colorants, and no hydrogenated fats. Our high-altitude production ensures a unique crispness that mass-produced brands cannot replicate.
How should I store my Loacker products to keep them fresh?
To maintain the signature crunch, store your wafers in a cool, dry place away from direct sunlight. Once opened, we recommend keeping them in an airtight container or using a bag clip to preserve the freshness of the cream layers.
Do you offer international shipping?
Currently, we ship to most regions across North America and Europe. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that heat-sensitive products may have restricted shipping windows during summer months.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or if you receive the incorrect item, please contact our customer service team within 48 hours with a photo of the package for a full refund or replacement.
Are there gluten-free or vegan options available?
Yes, we have a dedicated 'Specialty' line that includes Gluten-Free and dairy-free options. Please check the specific product descriptions and ingredient lists on our shop page to ensure they meet your dietary requirements.
How do you ensure product quality during warm weather shipping?
During summer months or when shipping to warm climates, we utilize insulated packaging and cold packs for chocolate-coated items to prevent melting. We also prioritize expedited shipping methods to minimize time in transit.